About Time Tours
Effective Date: August 1, 2020
Last Updated: August 1, 2020
About Time Tours, LLC (“About Time Tours,” “we,” “our,” or “us”), respects your privacy and is committed to maintaining and using your information responsibly. Accordingly, About Time Tours has developed this Privacy Statement in order for you to understand how About Time Tours collects, uses, discloses, and otherwise processes your personal information. This Privacy Statement describes our information and privacy practices that apply when you use our website located at www.abouttimetours.com (the “Site”), the About Time Tours mobile application (the “App”), as well as through other electronic means as may be applicable from time to time. For the purposes of this Privacy Statement, at times we may refer to the Site and App collectively as our “Services”. This Privacy Statement covers your use of the Site and App, including when you access, enter information into, and/or use any services or other features that we may offer through the Site and/or App. The foregoing activities are collectively referred to as your “use of” the Site and/or App, or Services (or a similar phrase), or the “Activities”.
PLEASE READ this Privacy Statement before you any of the Services. Your use of the Services signifies to us that you have read and understand all of the terms of this Privacy Statement.
This Privacy Statement explains:
- What personal information we collect about you in the course of your engagement with the Activities, why we collect it, who it goes to and how long we keep it;
- How we use your personal information; and
- How we protect your personal information.
The relevant sections of the Privacy Statement are listed below:
- What Information Do We Collect About You?
- Why We Collect And How We Use Your Personal Information
- Marketing Communications
- Who Do We Share Your Information With?
- How Long Do You Keep My Personal Information?
- Cookies And Other Technologies
- Third Party Links On The Site
- Children’s Privacy
- Changes To This Privacy Statement
- Contact Us
What Information Do We Collect About You?
We collect several types of information from and about our Site and App users and customers, including:
Personal information we collect directly from you, such as:
When you interact with us through the Services or offline, we may ask you to voluntarily provide us with Personal Information in order enable us to respond to you, or provide the features you use to interact with us through the Services. As used herein, Personal Information refers to information that identifies, relates to, describes, is associated with, or is reasonably capable of being associated with a particular individual. Some common ways you may be asked to provide Personal Information include when you interact with us by:
- Creating an account or registering to use the Services;
- Submitting an inquiry form through the Services, or contacting us offline, to learn more about our business and services;
- Creating or updating a list of homes to tour;
Depending on the nature of your interaction with us, the Personal Information that we may ask you to provide includes:
- your name, home address, email address, telephone number, and other information that could be used to contact you or identify you personally;
- business information, including your company, title, and business contact information;
- any other Personal Information you enter into the Site or provide to us through offline interactions.
The Services use certain digital analytics tools that help us analyze usage and performance when you access and use the Services. The tools we use include cookies. The information we collect automatically typically does not include any individuals’ names or contact information. Rather, as you navigate the Services, these analytics tools automatically collect and store information about your access to and use of the Services, such as: the date and time of your visit, the duration of your visit, the type of browser and browser language you use, your Internet Protocol (“IP”) address, mobile device ID, type of computer or other operating device used, the actions you take on the Site or in the App, the websites (if any) from which you linked to the Site, and the website(s) you visit after visiting the Site. All such information is referred to in this Privacy Statement as “Automatically-Collected Information,” and may be considered Personal Information depending on applicable privacy laws.
This Automatically Collected Information allows us to better understand the users of the Services, and what content and features are of interest to them. It also helps us to maintain the security and operation of the Services. We only ever use this Automatically Collected Information for our internal analytics purposes, to diagnose problems with our servers, and to improve the quality, performance, and functionality of the Services.
Why We Collect And How We Use Your Personal Information
As described above, you may voluntarily provide Personal Information to us in several ways. PLEASE NOTE THAT YOU DO NOT HAVE TO PROVIDE US WITH YOUR PERSONAL INFORMATION TO ACCESS THE SITE, AND YOU ARE NEVER UNDER ANY OBLIGATION TO PROVIDE YOUR PERSONAL INFORMATION. However, if you do not provide your Personal Information, you may not be able to use certain features of the Services, including the App. When you do provide us your Personal Information, you are authorizing us to use that information to fulfill the purposes identified herein in accordance with the terms of this Privacy Statement and to store your information on our servers located in the United States. You understand that your Personal Information may be subject to the laws of the United States, and that it may be accessible to governments, tribunals, law enforcement, and regulatory agencies in the United States.
Use of Personal Information to Perform Services Requested and to Contact You
About Time Tours uses Personal Information provided by users to perform the services they request. For example, we will use personal information you provide to enable you to develop a personalized schedule of homes to tour, or if you request information about our products or services, we will use the information provided to contact you about your interest in our products. We may also use your Personal Information to contact you regarding your use of the Services and/or to provide required notices.
Use of Personal Information for Marketing Purposes
We may also use Personal Information provided by Users for marketing purposes. For example, if you inquire about About Time Tours products or services, we may use your Personal Information that you provide to contact you to further discuss your interest in such products or services, and to send you information regarding About Time Tours, which may include information about promotions or events. At any time, you may request that we stop contacting you for marketing purposes by sending an email with your request to support@About Time Tours.com. Also, if we use your Personal Information to send you marketing communications via email, we will provide you with an unsubscribe mechanism to opt-out of receiving future marketing communications. If you request that we not contact you for marketing purposes (either by using the unsubscribe mechanism or by sending us an email), depending on the nature of our business relationship with you, we may still contact you for non-marketing purposes relating to your use of the Service or otherwise in regard to our business relationship with you.
Use of Personal Information and Automatically-Collected Information Generally
We also may use both Personal Information and Automatically-Collected Information to help diagnose problems with the Services, to analyze statistical use patterns and demographic data, and to improve our products and services. We may use your Personal Information and Automatically-Collected Information to customize and tailor your experience using the Services, displaying content we think you might be interested in and according to your preferences.
Who Do We Share Your Information With?
About Time Tours may share your Personal Information in the manners described in this section. In addition, we may also share aggregated Automatically-Collected Information that has been de-identified or otherwise rendered anonymous without restriction.
Third-Party Service Providers
About Time Tours may provide your Personal Information and Automatically Collected Information, including in some cases payment information, to third party service providers to perform certain services for us. In some cases About Time Tours will provide Personal Information directly to the service provider, while at other times you may provide your Personal Information to the service provider by using certain features on the website. We may disclose Personal Information to third party service providers for reasons including, but not limited to: performing certain marketing on our behalf, such as through promotional e-mail campaigns or a newsletter; to provide an online payment portal; performing Site and/or App analytics services, as described above in this Privacy Statement; and providing other services relating to the operation of the Services (such as hosting, data storage, and security). About Time Tours does not sell User Personal Information to any third parties. Rather, any disclosure of Personal Information to third party service providers is solely to enable the service provider to perform the requested services on our behalf. These third-party service providers are not authorized to use your information received from About Time Tours in any way, including for their own marketing efforts, other than for the purpose of providing a service on our behalf, and are required to keep the information confidential.
Merger, Acquisition, or Sale
We may transfer any and all Personal Information and Automatically-Collected Information to a third party if About Time Tours is involved in a merger, acquisition, reorganization, restructuring, or other sale or transfer of all or any portion of its assets or business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings in which information of Users is among the assets transferred. In this event, we will, if allowed, use reasonable efforts to notify you when your Personal Information and Automatically-Collected Information is transferred to any third party under this paragraph by posting such notice on the Site and/or App, or by contacting you via the Personal Information you have provided us, if any. Unless you consent otherwise, we will require the third party to agree to only use your Personal Information in accordance with this Privacy Statement, even after the transfer. But any new information you provide after the transfer will likely be subject to a new policy, and you should review that policy.
Required by Law
Notwithstanding anything to the contrary in this Privacy Statement, About Time Tours reserves the right to disclose your Personal Information and Automatically-Collected Information, without your consent and without additional notice to you, if we reasonably believe we are required by law, rule, regulation, judicial proceeding, court order, subpoena, or similar legal process to do so; if we reasonably believe that disclosure is necessary to protect, establish, or exercise our rights or property, or to defend against legal claims; or if we reasonably believe that disclosure is necessary to protect our other Users or our employees, property, or business, or to take action regarding illegal activities or suspected fraud.
How long do you keep my personal information?
We keep your information for as long as necessary to meet the relevant purposes for which we’ve collected your information, including for the purpose of satisfying any legal, accounting or reporting requirements.
To determine the appropriate length of time for holding your information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purpose for which we process your information and whether we can achieve those purposes through other means, along with the applicable legal requirements.
Security of your information
We have put in place commercially reasonable security measures to reduce the risk of your personal information being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we use reasonable means to limit access to your personal information to those employees, agents, contractors and other third parties who have a legitimate need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Unfortunately, no data storage system, or system of transmitting data over the Internet or wireless network, can be guaranteed to be 100% secure, and no security system can prevent all security breaches. As a result, we do not and cannot guarantee the security of our servers or any Personal Information or Automatically-Collected Information provided to us in connection with your use of the Services or when you interact with us.
Cookies and other Technologies
We use a feature of your Internet browser called “cookies” to make your interactions with the Services easy and meaningful. When you access the Services, our servers send a cookie to your computer or other operating device. The cookie is placed on your hard drive or other operating device, and it assigns your computer or operating device a unique, random number that acts as a sort of anonymous ID. Standing alone, cookies do not personally identify you; rather, a cookie identifies the computer or operating device used to access the Services. Unless you choose to identify yourself to us, such as by logging-in to your account or filling out a web form, you remain anonymous to us when accessing the Services.
Most browsers automatically accept cookies, but you can disable the acceptance of cookies at any time by changing the preferences in your browser. Most browsers also allow you to change the settings to require that the browser notify you when you receive a new cookie. Please refer to your browser for information on how to disable and control cookies. Information about managing cookies in commonly used browsers is available online from www.allaboutcookies.org. If you disable your web browser’s ability to accept cookies, you will be able to access the Services, but you may not be able to successfully use certain features of the Services.
Our use of Google Analytics
When you access the Services, Google Analytics may automatically collect information from you through the use of Google’s analytics IDs, and Google provides some of this information to us in aggregate and anonymized form. An analytics ID is a specific string of numbers and letters (often called a “character string”) that is assigned to your computer or device but does not name you. The analytics ID allows Google to track usage data of a website or mobile app, such as date and time of visit, duration of visit, website traffic patterns, “clickstreams,” other similar information about how visitors use a website, the type of web browser used, the operating system/platform a visitor uses, IP address, the websites that referred or linked a user to a website, and your CPU speed. Google Analytics provides information about the use of our Services to us in aggregate form (i.e., data about many users combined and not just about you). Some of this data might include the regional location or city of users, but again, this data will be in aggregate (and not individual) form. Google Analytics also provides data anonymization features which About Time Tours enables for its use of Google Analytics across the Services. We might use information we receive from Google Analytics to learn how users are using the Services in general, and to improve the Services. We will not receive the analytics ID assigned to your computer or device that you use to access and use the Services.
“Do Not Track”
The Site does not track your online activities over time and across third-party web sites or online services, and so does not respond to browser “Do Not Track” signals. As described below, the Site may contain links to other websites not owned or operated by About Time Tours. These websites may set cookies that obtain information about the fact that a web browser visited the Site from a certain IP address. These websites are not authorized to collect any other personal information from the Site unless you provide it to them directly.
Third Party Links on the Site and App
The Site and/or App may contain links to, or embedded code from, other websites not owned and operated by About Time Tours, for example, social media platforms such as LinkedIn and Facebook. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Site or App, or click on embedded content from another site, we encourage you to read the privacy notice of the third party site or content provider.
We do not knowingly collect personal information from children under the age of 16. If we learn that we are in possession of personal information collected from a child under the age of 16, we will immediately delete that information from our systems.
Changes to this Privacy Statement
We may from time to time review and amend this Privacy Statement to take into account changes in law, technology, and our operations. We will post any changes to this Privacy Statement on the Site and in the App from time to time and, where appropriate, notify you by e-mail. You can determine if this Privacy Statement has been revised since last accessing the Services by referring to the effective date or last updated date at the top of this Privacy Statement. Please periodically review this Privacy Statement before using the Services, as your continued use of the Services indicates to us your acknowledgment and understanding of any changes. All personal information held by us will be governed by the most recent Privacy Statement posted across the Services. If we intend to use earlier-collected Personal Information and Automatically-Collected Information in accordance with the terms of the revised Privacy Statement and doing so would result in a use for a different purpose than stated at the time of collection, where required by law we will request your express consent prior to such use.
If you have any queries relating to this Privacy Statement, you can contact us through the Contact Us area of the Site or App.